Return-Refund Policy

Return & Refund Policy

Effective Date: 01 Jan. 2026
Last Updated: 01 Jan. 2026

At HerbTib, we value trust, transparency, and responsibility. This Return & Refund Policy outlines the conditions under which returns, replacements, or refunds may be considered.

Due to the nature of herbal, Unani, and Ayurvedic products, we follow strict quality, safety, and hygiene standards.

1. Nature of Products

HerbTib deals in herbal wellness products, traditional medicines, and personal care items. For safety and regulatory reasons:

Products are not eligible for return once delivered, except in limited circumstances outlined below
Opened, used, or tampered products cannot be returned or refunded

This policy helps ensure product integrity and consumer safety.

2. Eligible Cases for Replacement or Refund

A replacement or refund may be considered only if:

The product received is damaged during transit
The product received is incorrect (not as per order confirmation)
The product received is expired at the time of delivery

To be eligible:

The issue must be reported within 48 hours of delivery
Clear images or videos must be provided as proof
The product must remain unused and in original packaging

3. Non-Returnable & Non-Refundable Items

The following are strictly non-returnable and non-refundable:

Opened or used products
Products returned due to change of mind
Orders delayed due to logistics or customs clearance
Products rejected or seized by customs authorities
Orders placed with incorrect address or customer details

4. International Orders & Customs Refusal

For international shipments:

Customers are responsible for ensuring products comply with local import regulations
Any customs duties, taxes, or clearance charges are borne by the customer
Orders refused, delayed, or confiscated by customs are not eligible for refund

HerbTib does not guarantee customs clearance, as this is governed by destination-country authorities.

5. Refund Processing

If a refund is approved:

Refunds are processed to the original payment method only
Processing time may take 7–14 business days
Shipping charges, customs fees, and gateway charges are non-refundable

6. Order Cancellation

Orders can be cancelled only before dispatch
Once an order is dispatched, cancellation is not possible
HerbTib reserves the right to cancel an order due to stock unavailability, regulatory issues, or compliance concerns

If cancelled by HerbTib, a full refund will be processed.

7. No Medical Claims Disclaimer

HerbTib products are offered for general wellness purposes only.
They are not intended to diagnose, treat, cure, or prevent any disease, in accordance with regulatory and payment-gateway guidelines.