Payment Policy & Security

Effective Date: 01 Jan. 2026
Last Updated: 01 Jan. 2026

At HerbTib, payment integrity, transparency, and security are fundamental to our operations. This Payment Policy forms an integral part of our Terms & Conditions, Return & Refund Policy, and Shipping Policy, and should be read in conjunction with them.

1. Transparent Pricing & Charges

All product prices displayed on HerbTib are final and inclusive of applicable taxes, unless stated otherwise
There are no hidden charges
Shipping charges are calculated separately and displayed at checkout
Customs duties, import taxes, or clearance fees (for international orders) are not included and are the customer’s responsibility, as detailed in our Shipping Policy

The amount shown at checkout is the exact amount payable to HerbTib.

2. Accepted Payment Methods

HerbTib accepts prepaid payment methods only, including:

Credit Cards
Debit Cards
Internet Banking

Cash on Delivery (COD) is not available, in alignment with our Shipping and Compliance Policies.

3. Payment Security Standards

HerbTib does not store or process card details on its servers
All transactions are handled through PCI-DSS compliant payment gateways
Secure Socket Layer (SSL) encryption protects all payment data

This ensures confidentiality, data integrity, and fraud prevention.

4. Payment Failure & Debited Amounts

If a payment attempt fails but the amount is debited:

Customers should first verify the transaction status with their bank or card issuer
In most cases, banks automatically reverse the amount within 7 business days
Reversal timelines may vary by bank and payment method

HerbTib does not have control over bank-initiated reversals and cannot expedite them.

5. Amount Credited to HerbTib

If your bank confirms that the amount has been credited to HerbTib despite a failed transaction:

Please contact our support team with transaction details
Upon verification, HerbTib will initiate a refund within 3 business days

Refund reflection timelines (subject to bank processing):

Net Banking: 2–4 business days
Debit Card: 5–7 business days
Credit Card: 7–21 business days

6. Refunds, Cancellations & Shipping Alignment

Refunds are processed strictly in accordance with our Return & Refund Policy
Orders may be cancelled only before dispatch, as stated in our Terms
Once dispatched, orders are governed by our Shipping Policy and are generally non-returnable due to product nature
Shipping charges, customs duties, and gateway fees are non-refundable, unless otherwise required by law

7. International Orders & Customs

For international transactions:

Customers are responsible for ensuring compliance with local import regulations
Payment confirmation does not guarantee customs clearance
Orders refused, delayed, or seized by customs authorities are not eligible for refund, as outlined in our Shipping and Refund Policies