Frequently Asked Questions
Authentic Unani & Ayurvedic Wellness • Secure Orders • Global Delivery
About HerbTib
What is HerbTib?
HerbTib is a premium online platform offering authentic Unani and Ayurvedic medicines,
herbal wellness products, and natural cosmetics sourced from licensed manufacturers.
Are your products genuine?
Yes. All products are sourced from authorized distributors and AYUSH-compliant brands.
Products & Safety
Do your products guarantee medical results?
No. Our products are intended for general wellness support and do not claim to diagnose,
treat, cure, or prevent any disease.
Orders & Checkout
Is shopping on HerbTib secure?
Yes. All payments are processed via encrypted, PCI-DSS compliant payment gateways.
What payment methods are accepted?
We accept Credit Cards, Debit Cards, and Internet Banking. Cash on Delivery is not available.
Are there any hidden charges?
No. All prices include applicable taxes. Shipping charges, if any, are shown at checkout.
Shipping & Delivery
Where do you ship?
We ship across India and select international destinations, subject to customs regulations.
How long does delivery take?
Domestic orders take 5–7 business days. International delivery depends on destination and customs.
Order Tracking
How can I track my order?
Once dispatched, tracking details are shared via email or SMS. You may also track orders from your account.
Returns & Refunds
When will I receive my refund?
Refund timelines depend on payment method: Net Banking (2–4 days), Debit Card (5–7 days),
Credit Card (7–21 days).
Compliance & Privacy
Is HerbTib compliant with regulations?
Yes. HerbTib operates in alignment with AYUSH, drug licensing, and e-commerce regulations.
Is my personal data safe?
Yes. We collect only necessary information and protect it using industry-standard safeguards.